FAQs

Brikl team stores are designed to meet the specific needs of sports teams and clubs, offering customized merchandise and spirit wear, easy setup, and no inventory requirements.

These stores allow for the sale of team-specific apparel and accessories, boosting team spirit and engagement. Fundraising options can also be set at a store level to make engaging communities and charitable donations easier than ever before. 

Absolutely. Brikl’s platform supports product personalization, which means you can offer items that can be customized with names, numbers, or special messages. This is ideal for team sports and community groups.

One of the benefits of Brikl team stores is that they operate on a demand-driven model, which means you do not need to hold inventory. Products are made to order, reducing overhead and eliminating the risk of unsold stock.>

Brikl supports various promotional tools to enhance your store’s visibility. You can also tap in Brikl Creators for marketing support and services. Get in touch to find out more.

Brikl specializes in on-demand online stores for branded merchandise and promotional products, setting it apart with specific functionalities tailored to the promotional products industry. Our platform is designed for quick setup, easy customization, and efficient management, providing a superior alternative for creating scalable online stores.

Brikl provides comprehensive support ranging from setup assistance to ongoing management advice. Our team is available via email to ensure you have everything you need to run a successful online store.

No, Brikl offers a subscription model with no long-term commitments. This allows you to use our services according to your needs and preferences, and you can cancel anytime.

For more information, please refer to Section 12 of our terms.

Absolutely. FAST and Fulfil Engine maintain high standards for their decorators, who are expected to conduct business with honesty and good faith. FAST also requires that decorators must also adhere to their Decorator Code of Conduct, which you can view and download.

Their supplier network includes SanMar, S&S Activewear, alphabroder, Strategic Partners, Landau, Edwards Garment, VF Imagewear, Dickies Chef, Dickies Medical, Berne, and Workrite.

FAST provides various decoration methods, including screen printing, embroidery, heat press, and direct-to-garment printing.

Each product is uniquely produced upon order, which means we can't accommodate returns or exchanges for reasons like wrong size, color preference changes, or incorrect shipment details provided by your customer.

However, if a product is damaged or there is a manufacturing error, we've got you covered with a free replacement! Just contact us within 15 days of delivery and provide us with all the necessary details, including a clear photo showing the issue, a description of the produced order, and the number of affected products.

For cases involving multiple products with the same design issue, we may ask for an additional photo or video showing all affected items together for confirmation.

Please keep in mind that for DTG (Direct-to-Garment), DTF (Direct-to-Film), and AOP (All-over Print) products, there's a tolerance of 0.5" for print placement, meaning slight variations won't be considered defects.

In the rare event that tracking shows delivery, but your customer claims non-receipt, we'll need to investigate further. Please understand that in such cases, we reserve the right to decline a free reprint or refund pending investigation.

Please also refer to our Terms, Section 5: Product Listing and Orders, for more information.

If you need help with your Brikl account or any orders, the Brikl Support team is here to help. You can reach us via email or our contact form:

We want to ensure you and your customers are satisfied with every order. If, for any reason, an order doesn't meet your expectations, please reach out to Brikl Support within 15 days of receiving the product using our contact form. 

To help us address the issue effectively, kindly provide all relevant details, including images, a description of the produced order, the problem encountered, and the quantity of affected products.

It's essential to involve Brikl in investigating the matter for the best resolution. 

We want to make sure you feel secure and understand how we operate. If there's ever any issue or question about our Terms of Service, we're here to help. Any disagreements or claims, even those not covered by a contract, will be handled fairly and respectfully, following the laws of the State of Delaware. If we need to resolve anything legally, we promise to do it in a convenient and fair place for both parties through the state or federal courts in Delaware. We believe in open communication and fairness and are committed to working things out amicably.

For more information, please also refer to Section 15 of our terms.

If there's a damaged product, manufacturing error, or quality concern like defects, we've got you covered with a free replacement! Just reach out to us within 15 days of delivery and provide all the necessary details, including a clear photo showing the issue, a description of the produced order, and the number of affected products.

For cases involving multiple products with the same design issue, we may ask for an additional photo or video showing all affected items together for confirmation.

For lost orders, a request can be filed no sooner than 6 business days after tracking was applied and no later than 15 days after the estimated delivery date. International orders are considered lost only after six weeks from the destination country's arrival date.

Please also refer to Section 5 of our terms for more information.

Our decorators aim to ship 95% of orders within 7 business days of approval. A resolution will be reviewed during your account review session if this target is not met.