Orders

Want to see and organize your orders? Brikl collates all your orders in one place, allowing you to edit and filter them as required.

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How do I view my orders in the dashboard?

Editing customer orders in the dashboard

View design details in the Design Studio

Downloading order invoices from the dashboard 

Bulk downloading order invoices

How can customers view the order confirmation after completing checkout?

How to view my orders in the dashboard 

Once your customers have added items to your shopping cart, and have completed the  checkout, you will receive an email notification.

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To view the orders you have received, go to the dashboard then orders.

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Next, click on an order to see the order details.


SKU data will appear on the checkout page as well as order details in the dashboard. If there is no SKU data added to the variant table, then it will appear in the value order of the variant. 

See below where (7) stands for size M.

Edit customer orders in the dashboard

There are various ways to edit a customer order:

1. Variant changes

You can change a variant or multiple variants, for example sizes. You will be alerted if the variant you supply has a different value from the original one. 
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2. Shipping address changes

You can update the shipping address details.

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When you try to change the variant on the product or change the shipping address, there will  be a message warning that this order can't be updated as it has been shipped.

Changelog June - error sign

3. Status updates

You can change the production and shipment status of an order.

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4. Add comments

You can add internal comments to your order details

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You can delete your own comments but cannot delete another user's comments or the customer's comments.

5. Certain changes are not (yet) possible

    1. Anything that has to do with changing the price of items and the total amount charged.
    2. Editing a customer’s billing address as this ties in to the customers payment information. 
    3. If the variant has a different price the details cannot be changed. 
    4. Coupon codes cannot be changed once assigned to a payment.
    5. Personalization cannot be edited once assigned to an order.

How to view the designs from an order in the Design Studio

You can open the design created by your customers in the Design Studio.

1. Design Details

Click on View Design Details, and print out a PDF with the design details.

2. Design Studio + Print file

Alternatively, you can open the design in the Design Studio if you want to rotate in 3D, and export a print file.

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Downloading order invoices from the dashboard 

To make it even easier to keep track of your accounting and reporting, you can download order invoices from the dashboard.

You were already able to receive order summaries via email notifications and after your customer had placed an order. But now, you can simply download invoices directly from the order detail page in the dashboard. 

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Bulk download orders

Instead of having to manually download individual invoices, you can also download order invoices, created under one cycle, from the order page in bulk.

Your download file will be a zipped file (to reduce the file size). Simply click into the zip folder to view individual PDF invoices.

In the dashboard, navigate to Orders. Select a sales channel and a cycle first, then select all orders or specific ones you'd like to download from the list.

bulk invoice download (4)

How can customers view the order confirmation after completing checkout?

1. Order confirmation page

After completing the checkout, customers will be redirected to the order confirmation page. 

The production status will show "Order Received" when the order has been placed. Once the shipment has been made, the production status is automatically updated to "Completed".

2. Order history

The order history can be accessed at any time by the customer by going to the order page, for example: www.example.com/en/app/orders.

3. Order confirmation email

Customers will also receive an order confirmation email. Read more here on how to set up your email notifications. 

The merchant logo will appear on top of the order notification email. 

An order confirmation email is not triggered when payment fails.