How to manage an order (Merchant)

Want to see and organize your customer's orders? Brikl collates all your orders in one place, allowing you to edit, filter and download them as required.

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How do I view customer orders in the dashboard?

Refunding a customer order

Editing customer orders in the dashboard

View design details in the Design Studio

Downloading order invoices from the dashboard 

How to view customer orders in the dashboard 

Once your customers have added items to their shopping cart and have completed checkout, the merchant will receive an email notification.

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To view the orders you have received, go to the dashboard and then orders.

  • Dashboard > Orders
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  • Next, click on an order to see the order details.

Refund a customer order

When you refund an order, you send the payment back to the customer. You can either make a full refund or a partial refund.

Navigate to order details, and click on "Refund."


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Full refund

To do a full refund, click on the checkbox.

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After you have completed the refund, the payment status in the Brikl Dashboard changes to Canceled.Screenshot 2022-07-03 at 12.09.38

When you log in to your Stripe account, you will see the details of the full refund in the log.

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Partial refund

To make a partial refund, you need to uncheck the box. You will see the input for the amount to be refunded. 

Screenshot 2022-08-29 at 16.21.59After you have completed the partial refund, the payment status in the Brikl Dashboard remains the same.

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When you log in to your Stripe account, you will notice the status has changed to “Partial refund.”

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When you enter to see the details, you will notice the log of the refund, including the timeline and the amount which was refunded.

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⚠️ The following features are not yet available as part of the Order Refund release: Email notification of the refund to the customer.

Edit customer orders in the dashboard

There are various ways to edit a customer order:

1. Product option changes

You can change a product option or multiple product options, for example, sizes. You will be alerted if the product option you supply has a different value from the original one. Screenshot 2021-09-16 at 11.24.05-1

2. Shipping address changes

You can update the shipping address details.

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When you try to change the product option or change the shipping address for a product that has already been shipped, there will be a warning message.

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3. Order status updates

You can change the shipment status of an order.

  • Shipped
  • Canceled
  • Delivered
  • Failed
  • Pending

You can change the payment status in case of a manual (offline) payment. In the case of online payment, the payment status is automatically defined by Stripe.

  • Paid
  • Pending
  • Failed

4. Add comments

You can add internal comments to your order details

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5. Certain changes are not (yet) possible

    1. Anything that has to do with changing the price of items and the total amount charged.
    2. Editing a customer’s billing address as this ties into the customer's payment information. 
    3. If the variant has a different price, the details cannot be changed. 
    4. Coupon codes cannot be changed once assigned to a payment.
    5. Personalization cannot be edited once assigned to an order.

How to view the product details or designs from an order

1. Stock or embellished products

You can view the product details in your Dashboard > Orders > (Select an order).

Read more on stock/embellished products here

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2. Full custom products

You can view the design of the custom product created by your customers. A preview is shown from four different perspectives: front, back, left side, and right side.

Read more on custom products here.  

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Click on the drop down icon to view the Design Details or to open the design in the Design Studio.

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  •  View design details, including color zones, images, texts, and prints.
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  • Alternatively, you can open the design in the Design Studio if you want to rotate in 3D, and export the image or pattern file.
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Downloading order invoices from the dashboard 

You can download order invoices directly from the dashboard to make it even easier to keep track of your accounting and reporting.

Order summaries are sent via email notification after your customer has placed an order. You can also download invoices directly from the order detail page in the dashboard. 

You can manually download individual invoices, or you can download order invoices created under one cycle from the order page in bulk.

Your 'bulk' download file will be a zipped file (to reduce the file size). Simply click into the zip folder to view individual PDF invoices.

In the dashboard, navigate to Orders. Select a MicroStore, then select all orders or specific ones you'd like to download from the list.

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