How to refund orders

Learn how to make full and partial refunds.

When you refund an order, you send the payment back to the customer. You can either make a full refund or a partial refund.

⚠️ Refunds take 5 to 10 business days to appear on your customer's statement, depending on the bank.

To refund an order, navigate to the Order > (Edit Order), and click the "Refund" button.

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In the popup, select the type of refund (full or partial), and click the "Refund" button.

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If you have chosen to make a full refund, the payment status changes to "Canceled".

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If you have chosen to make a partial refund, the payment status remains as "Paid".

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To see a complete log of your refunds, access your Stripe account. If you didn't set up a Stripe account yet, refer to Setting up payment gateways and methods.

The following screenshots are examples of full and partial refund logs from Stripe:

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⚠️ Customers do not receive an email notification about the refund. You must contact them directly.