Add a contact email

Now you can funnel and define which contact email you want to use for different purposes.

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Verify your email domain

Add your contact email on a shop level

Add your contact email on a storefront level

Add your contact email on a team store level

Verify your email domain

Step 1

Before adding contact emails, make sure to add and verify your email domain. Go to Settings > Contact Email > (Scroll down to "Domains").

First, enter your email domain, to generate the DNS records. 

The domain name to be entered must be the primary domain. Eg "example.com", NOT eg team.example.com or www.example.com.

There can be more than one domain to add and verify in this email configuration. If you want for example different events to be sent to different email addresses, you can use the email address for which the domain has been added and verified.

Step 2

Next, visit your email hosting provider's account, and update the DNS records. Read more on how to update the DNS records of your email domain with your email hosting provider for the "Sender" addresses here.

Step 3

Once the DNS records have been updated in your DNS server, navigate to your dashboard again: Settings > Contact Email > (Scroll down to "Domains"), and click "Verify". If the verification process has been completed, the status will change to "SUCCESS".

Screenshot 2022-06-15 at 15.23.59

Add your contact email on a shop level

You can add contact emails for contact requests, quote requests, leads generated and orders placed.

Contact emails must first be defined at an account/shop level. All storefronts and team stores will inherit the shop settings, if not overwritten. See also below.

Email contact details must be provided both for the Sender and the Receiver.

  • Sender: This is what address the email originates from. For example: xx@brikl.com will be the email displayed when a message is sent from merchant to customer. You can only have one sender email in place. 
  • Recipient: This is the address the merchant will receive the email order notification. You can have multiple merchant recipient emails in place under 'Merchant receiver emails'.

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1. Contact request

When a customer fills out a contact form that you have added through Brikl's content builder, you will receive an email to your designated email address.

  • Dashboard input
  • Contact form - Example

2. Quote request (Product page)

When a lead generation form in the product page is filled out, you will receive an email to the emails specified in the quotation requested fields.

  • Dashboard input
  • Quote request form (Product Page) - ExampleUntitled-14-3

3. Lead created (Design Studio)

When a lead generation form in the design studio is filled out, you will receive an email to the emails specified in the lead created fields.

  • Dashboard input
  • Lead generation / Quote request form (Design Studio) - Example

Screenshot 2021-12-28 at 16.39.59

If you wish to notify your customers that their form submission has been received, we advise creating a thank you page, such as this one. Please contact Brikl Support for more information how to activate this "Thank you" page.

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4. Order created

Once a customer has completed checkout, you and your customer will receive an email notification.

Upload the business logo you would like to go out in email confirmations. An important point to note is that we only send out an email confirmation in the event of an order. 

  • Dashboard input

Screenshot 2022-06-15 at 15.28.23

  • Order created / Checkout - Example Screenshot 2021-12-28 at 16.48.14

Add your contact email on a storefront level

Setting your contact email works at a shop level but can be overridden at a storefront level.

Add your contact email on a team store level

Just like payment configuration, setting your contact email works at a shop level but can be overridden at a team store level.

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